Order hotline: +49(0)6152 - 803-351

How do I as a dealer or major customer benefit from online ordering?

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With online ordering you can also order round the clock, 7 days a week - conveniently and online. This makes shopping faster and more flexible for you!

Advantages: 

  • When you're in a hurry, the shopping basket gives you the possibility to go to your order overview using “Proceed to checkout now". You can of course also still make changes to your order details here.
  • See and process your most recent orders in your order history.
  • You can use the wish list to generate and administrate individual order templates. You can save several wish lists at the same time. This will enable you to place your standard orders quicker. Wish lists can be renamed, copied and also deleted at any time.
  • Inform yourself about our products: detailed product description with product identifications, lists of ingredients, nutritional values, preparation instructions and product advantages.
  • Let us inspire you with exclusive refinements.


How can I contact erlenbacher backwaren gmbh

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If you have any questions about ordering online you will reach our Customer Service Team by dialling +49 (0)6152 803-351, Mon to Thu from 8 a.m. to 5:30 p.m. and Fri from 8 a.m. to 5 p.m. Alternatively you can reach us by email at bestellung@erlenbacher.de.

How do I get information, for example about a product's ingredients?

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Under the Range heading on our website you will be able to view the ingredients list of your choice for every single product.

Which conditions apply for placing an order online?

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Product prices and terms of delivery are subject to agreed conditions and to the erlenbacher General Terms and Conditions of Purchase (GTCP). 

Which erlenbacher products are available for ordering online?

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It is of course possible to place orders for all the erlenbacher products.

If you wish to order our service articles, please call our Customer Service Team by dialling +49 (0)6152 803-351, Mon to Thu from 8 a.m. to 5:30 p.m. and Fri from 8 a.m. to 5 p.m. in order to make contact. Alternatively you can reach us by email at bestellung@erlenbacher.de.


How do I find the product I'm looking for?

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You will find our full range quickly and reliably under the "Products" heading.

Simply filter different product characteristics and the corresponding choice of products will appear automatically on the right-hand side.

Hint: Activate the "Your Articles" box and you will see all the products you have ordered from us in the past 52 weeks.

You can enter your search term in the search box. The system will automatically suggest suitable, full search terms: Choose one of them and start a search with "Enter" or the "Arrow" icon next to the input field.


How much will forwarding cost?

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Product prices and terms of delivery are subject to agreed conditions and to the erlenbacher General Terms and Conditions of Purchase (GTCP). 

When will my order be delivered?

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Delivery will be made on the chosen delivery date; you may choose from the delivery dates agreed with you.

How do I handle a change to an order?

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If you wish to change an order, please call our Customer Service Team by dialling +49 (0)6152 803-351, Mon to Thu from 8 a.m. to 5:30 p.m. and Fri from 8 a.m. to 5 p.m. in order to make contact. Alternatively you can reach us by email at bestellung@erlenbacher.de.

Where will I find my personal details and how can I change them?

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You can find your personal details in "My Account" in the "Customer Data" category. Click "Update Data". You can make changes here.

Where will I find my customer number to be able to log in?

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You will find your customer number under Consignee on your delivery note or your invoice.

What must I do if the person responsible for orders leaves the company?

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Please call our Customer Service Team by dialling +49 (0)6152 803-351, Mon to Thu from 8 a.m. to 5:30 p.m. and Fri from 8 a.m. to 5 p.m. in order to make contact.

Can I book a tour of the plant?

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No. As a manufacturer of baked goods, we process sensitive raw materials. Tours through our production facilities are reduced to an absolute minimum for reasons of hygiene and food legislation and from the point of view of safety at work, in order to ensure that production runs as smoothly as possible.

Do erlenbacher products contain allergens?

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You can get information on allergens for the individual erlenbacher products in our media centre / "Information on the Food Information Regulation".

How do I get information, for example about a product's ingredients?

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Under the Range heading on our website you will be able to view the ingredients list of your choice for every single product.

Where will I find information on labelling according to the new Food Information Regulation for bulk products?

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Under the heading of Details of the Food Information Regulation in the download section of our erlenbacher website you will find a link: Information sheet on the new Food Information Regulation

Can you freeze erlenbacher products again after they have been defrosted?

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Do not refreeze the products after defrosting them.

How long do erlenbacher products keep after they have been defrosted?

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Chill the products you have defrosted and use them as soon as possible.

Where can catering professionals buy erlenbacher cakes?

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You will find all the erlenbacher products on the selly.biz Marken shop portal, and you can buy them as of a carton and have them delivered by the specialist wholesaler of your choice.

Where can private customers buy erlenbacher cake?

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On the one hand, we offer a selection of pre-cut round cakes under the brand name of "erlenbacher selection". An overview of our range is available on our website. Retail erlenbacher selection.

You will find „erlenbacher selection“ cakes, for example, at real and REWE for the cakes, and tarts in the freezer.

Another possibility is to visit one of our factory shops in Groß-Gerau or Cologne, where we offer a changing range of tarts, cakes, desserts and biscuits & cookies.


Groß-Gerau factory sale

erlenbacher backwaren gmbh

Factory sales in Groß-Gerau

Wasserweg 39

64521 Groß-Gerau

Tel.: +49 (0) 6152-803-357


Cologne factory sale

erlenbacher backwaren gmbh

Cologne factory sale

Frankfurter Straße 196

51147 Cologne (Porz-Wahn)

Tel.: +49 (0) 2203-1013375


Respective opining times:

Mon.–Fri. 8.30 a.m. –7 p.m.

Sat.–Fri. 8.30 a.m. –2 p.m.


Which special forms of nutrition does erlenbacher offer?

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In the product category of enjoyment PLUS, erlenbacher offers:

- Gluten-free and lactose-free products

- Vegan and vegetarian products

- and wholegrain products


Which eggs does erlenbacher use for its products?

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We only use barn eggs for our products. The eggs we use are all KAT-certified. (KAT = German Association for Controlled Animal Husbandry)

Which gelatine is used for erlenbacher products?

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Gelatine is normally produced from skins and bones. We only use beef gelatine for our products.

Can I place an order for something special, such as a wedding cake, with erlenbacher?

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Unfortunately we are not in a position to be able to accept any special orders.

Is there a minimum quantity for orders?

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If you are a new customer then please call our Customer Service Team by dialling +49 (0)6152 803-351, Mon to Thu from 8 a.m. to 5:30 p.m. and Fri from 8 a.m. to 5 p.m., or use our contact form.

 
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